|
|
|
This small utility packs a very useful punch, giving you an easy way to store the answers to frequently asked questions, search through them and then put those answers into the emails you are writing to your customers. It allows you to keep the messages organized in groups, find them as quickly as possible and then with one keypress it switches back to your email program and pastes your message into an email. Emails can be answered in just a few seconds. The process will typically be as follows: 1) Read the customer`s email - press reply 2) Press F11 to switch to Mercury MailRoom (you can use Alt-Tab, or the mouse, but F11 is the fastest way. 3) Search the database for the answer to the customer`s question. If you know the `hotword` for the answer then type it in. 4) Press F12 to find the message, switch back to your email program and paste the answer into the email you started writing. 5) Continue editing if you wish, or send the email. Advanced features include replaceable fields to allow customization each time a message is used and the use of file attachments that can be included with an answer. The main benefits of Mercury MailRoom are as follows: + Speed up the process of answering emails + Provide standardized answers to your customers + Preserve knowledge - the most effective answers won`t leave with your support staff if they are promoted or leave the company + Share the knowledge - All tech support staff will be able to answer the same questions with perfect accuracy. + Optimized for keyboard use - all the main functions of the programs are designed to be used with a single keystroke, enabling users to answer emails as quickly as they can think of the right answer to send to the customer ! |
|
|
NEWS
So far, nothing for that!
RECOMMENDED DOWNLOADS IN THIS CATEGORY
|
|
|
» Easy Survey 1.3.3
|
Easy Survey is a software package for Microsoft Office Pro, designed for survey creation and conducting. In contrast to another survey applications, Easy Survey uses the possibilities afforded by Microsoft Access for form creation. It allows you to make ... |
|
MAPILab Ltd. | 4734KB | Win 95/98/ME/NT/2000/XP | $49 | Downloads: 1268 |
Date added: Sep 25, 2005 |
» Details |
|
|
» ChoiceMail One 3.1
|
ChoiceMail is a spam-blocking system based on the premise that all incoming email is assumed to be spam until senders have obtained permission (called registering) to send you email. Until they do so, mail from unapproved senders will not appear in your e ... |
|
DigiPortal Software, Inc. | 13703KB | Win ME/NT/2000/XP | $39.95 | Downloads: 1330 |
Date added: Sep 25, 2005 |
» Details |
|
|
» MAPILab Toolbox 2.1.3
|
The set of 13 `must have` Microsoft Outlook 2000/XP add-ins for high-performance and convenient activity with your Microsoft Outlook. The brief of MAPILab Toolbox components: File Fetch - receive any files from your computer through e-mail by request. Fil ... |
|
MAPILab Ltd. | 2465KB | Win 98/ME/NT/2000/XP | $24 | Downloads: 1251 |
Date added: Sep 25, 2005 |
» Details |
|
|
» GetSmile 1.901
|
GetSmile is a powerful and easy-to-use software for working with smilies. It inserts smilies in your e-mails, message board postings and MSN Messenger in 3 ways so you can select the most convenient method. It allows you to add new smilies from the Intern ... |
|
Sofrayt | 3851KB | Win 95/98/ME/NT/2000/XP | $19.95 | Downloads: 1239 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Attachments Processor for Outlook 2.4
|
Attachments Processor will not only help you to save space in PST files or in a mailbox on Microsoft Exchange Server, it also offers greater opportunities for automatic attachment management. The program can automatically extract attachments from incoming ... |
|
MAPILab Ltd. | 1474KB | Win 98/ME/NT/2000/XP | $24 | Downloads: 1271 |
Date added: Sep 25, 2005 |
» Details |
|
|
» MailCOPA Email Software 6.02
|
MailCOPA, simply the best email software available. It is the most powerful out-of-the-box email software you can purchase to date. Why? Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-u ... |
|
InterVations, Inc. | 4695KB | Win 95/98/ME/NT/2000/XP | $39.95 | Downloads: 1298 |
Date added: Sep 25, 2005 |
» Details |
|
|
» eMail Verifier 2.1
|
Maintain clean mailing lists checking the validity of recipient`s e-mails addresses. eMail Verifier can save time and money for businesses who send newsletters to their clients, nonprofit organizations who send bulletins to their members, or any person o ... |
|
MAX Programming LLC (Maxprog) | 1142KB | Win ME/NT/2000/XP | $30 | Downloads: 1548 |
Date added: Sep 25, 2005 |
» Details |
|
|
» eMail Extractor 2.0.2
|
eMail extractor is a very powerful and reliable tool to recover your customers e-mail addresses from your mailbox or contact files. eMail extractor is very fast, easy to use and multithreaded. eMail extractor retrieves absolutely all valid e-mail addresse ... |
|
MAX Programming LLC (Maxprog) | 946KB | Win 95/98/ME/NT/2000/XP | $20.00 | Downloads: 1714 |
Date added: Sep 25, 2005 |
» Details |
|
|
» G-Lock Email Processor 1.92
|
Email Processor is a powerful tool designed to automatically process/parse incoming Internet email such as bounced/undeliverable messages, subscribe/unsubscribe requests, etc. The program is easy to use and provides a wide range of features to process ema ... |
|
G-Lock Software | 2340KB | Win 98/ME/NT/2000/XP | $99 | Downloads: 1291 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Native POP3 Connector 2.1.6
|
It is widely known that Microsoft Exchange Server 2000/2003 doesn`t support receiving mail through POP3 protocol. However, the practice has shown that a lot of users find absence of this feature inconvenient. All the existing solution offer users to use a ... |
|
MAPILab Ltd. | 1597KB | Win 2000/XP | $79 | Downloads: 1230 |
Date added: Sep 25, 2005 |
» Details |
|
|
|
» POPcon PRO 3.02
|
POPcon PRO connects MS Exchange Server(tm) to POP3 mailboxes. It acts as an e-mail collector that retrieves messages from POP3 mailboxes and delivers them to your Microsoft Exchange Server mailboxes according to the intended user found in the mails. POPc ... |
|
Christensen Software | 4469KB | Win NT/2000/XP | $129.00 | Downloads: 1367 |
Date added: Sep 25, 2005 |
» Details |
|
|
» eSearch for eBay 2.0
|
Finds rare and bargain eBay auction items! Enter search information ONCE and then monitor eBay as often as you like! Search for hundreds of rare items or bargains in seconds and never miss that once in a lifetime deal again! Download it now and see for yo ... |
|
MazePath Software | 149KB | Win 95/98/ME/NT/2000/XP | $18 | Downloads: 1233 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Webmail Retriever for msn 2.2.4
|
Send and receive mail through any number of msn accounts using a real email program! With Webmail Retriever you can access your msn account using any email program such as Outlook, Outlook Express, Netscape Messenger, Eudora, or TheBat. Mail arrives in y ... |
|
Apocgraphy | 1844KB | Win 95/98/ME/NT/2000/XP | $10 | Downloads: 1251 |
Date added: Sep 25, 2005 |
» Details |
|
|
» SpamJam 2.2
|
SpamJam is an anti-spam program compatible with almost any POP3 mail server and client software. SpamJam operates on your PC as a local mail proxy and ensures that spam is never downloaded to your PC. Filtering rules can utilize both binary logic and prob ... |
|
Yours Effective Small Software Systems | 2649KB | Win 95/98/ME/NT/2000/XP | | Downloads: 1297 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Outlook Express Backup 1.9
|
Outlook Express Backup is a backup and synchronization tool for the popular Outlook Express mail client. It allows you to backup and restore your messages, address book, settings, mail and news accounts, message rules, blocked senders lists, signatures, s ... |
|
ABF software, Inc. | 923KB | Win 98/ME/NT/2000/XP | $29.95 | Downloads: 1283 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Easy SMTP Server 2.51
|
Send e-mail messages easily and securely from your portable PC while you are traveling around the world! Every time you change your location connecting your PC to different Internet Service Providers (ISPs), you must reconfigure your e-mail program to be ... |
|
SoftFolder Inc | 1231KB | Win 95/98/ME/NT/2000/XP | $49 | Downloads: 1296 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Complete Mail Server 1.51
|
Complete Mail Server is high-performance professional SMTP/POP3 server software engineered for corporations and ISPs to satisfy business needs in ultra fast, flexible and reliable mail server. It works along with any email program or mailer and offers a l ... |
|
SoftFolder Inc | 1755KB | Win 95/98/ME/NT/2000/XP | $95 | Downloads: 1321 |
Date added: Sep 25, 2005 |
» Details |
|
|
» 1st Mail Sender 2.61
|
1st Mail Sender is a powerful program used for sending notification messages or requested newsletters to your subscribers by email. Providing some service, you would like to notify your users about significant events, send invoices or price lists as well ... |
|
SoftFolder Inc | 1749KB | Win 95/98/ME/NT/2000/XP | $59 | Downloads: 1589 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Outlook Advanced Quoting 2.0
|
MS Outlook users (corresponding with multiply correspondents especially) facing with problem to find their own or their correspondent particular remark Basic MS Outlook functionality includes quoting level mark up with quoting symbols `>` in plain text me ... |
|
SOS-CREW | 227KB | Win 95/98/ME/NT/2000/XP | $9.95 | Downloads: 1349 |
Date added: Sep 25, 2005 |
» Details |
|
|
» Outlook Attachment & Picture Extractor 1.37
|
Outlook Attachment and Picture Extractor is a simple tool, that can easily extract pictures and save attachments from Outlook 2000 (or higher) into a directory of your choice. You can chose to extract only pictures or all of the attachments. A report can ... |
|
OPE2000.com | 1085KB | Win 95/98/ME/NT/2000/XP | $19.95 | Downloads: 1282 |
Date added: Sep 25, 2005 |
» Details |
|
|
|
|